Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

She said processes like these are designed to ensure that customers feel valued, respected and supported. According to MarTech, a marketing technology news platform, every interaction a consumer has ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...