Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...