In today’s hyper-competitive digital landscape, businesses are competing not just for market share but for customer attention ...

Pay attention to where your competitors are showing up. Monitor their website and relevant Google searches for industry ...

With her strong academic background in bioinformatics, fused with notable corporate achievements, she has skillfully ...

Black Friday traffic may require advanced logistical preparation to ensure you can meet demand. Lenny Chase, CEO of Rasa, a ...

The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

With aging assets, operational inefficiencies, and increasing customer demands, businesses need smart strategies that reduce ...

Your differentiation strategy is an essential component of an effective ... Understanding of customer preferences Product design Customer service capabilities User experience An emphasis on good ...

Fulton County Government earns the 2024 NCSA All Star Service Organization of the Year award for outstanding customer service ...

He is also the co-author of Personalized: Customer Strategy in the Age of AI. Mark Abraham is a managing director and a senior partner at Boston Consulting Group. He is also the co-author of ...

The Banker/Private Wealth Magazine has recognized BBVA as the best private bank in Colombia and Peru in the 2024 edition of ...

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed ...