Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic ...

The anticipation of difficult conversations is often worse than the actual experience. Here’s how to de-escalate tension in ...

Political tensions dominated the national landscape in 2024. As a hotly contested election loomed, politicians and other ...

There were no Situation Room meetings and no quiet calls to de-escalate a dispute with an ally. Just threats, counterthreats, ...

Algeria follows with "deep concern" the resumption of the conflict and the escalation in DR Congo, urging restraint and de-escalation, the ministry of Foreign Affairs, National Community Abroad and ...