A routine refund turned into a moment of unexpected rudeness for a shift lead and team trainer at a travel stop, leaving her ...

She wanted an employee to go outside and c**kblock ... Image credits: adventurouslina Additionally, customer service workers can also do well by being their guests' best advocate.

One of the core ideas the employee presented was that good service should always be about giving, not taking. Asking a customer how they’re doing could be seen as “taking” something from ...

Sometimes, though, lost items don’t make it to the lost and found—they end up in the hands of employees ... dedicated lost and found area near customer service. These items are allegedly ...

As an act, listening communicates respect and partnership. It signals that you value input, care about concerns, and are committed to collaboration. If you’re genuine, these signals set the tone for a ...

Calie Yeingst has joined Aspire Credit Union as a member service representative at its teller line. Yeingst holds a ...

Customer confidence is crucial in service industries. When customers feel secure and valued, their overall experience ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

SHELTON, Wash — A Hallmark employee was terminated after an incident with a shopper in a Mason County store, where she asked her, "Do you need ... remarks towards a customer named Catalina.