AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

About 46% of those are office and administrative jobs like customer service ... to streamline his workflow. The call center where he works caters to broadband service transactions for a U.S ...

Nvidia Corporation's AI dominance may face challenges, but the fundamentals remain strong. Click for my NVDA update and the ...

Scott Boatwright’s tenure as CEO of Chipotle officially began in November, when he shed an August-placed interim tag ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

Welcome to the NOV 4th quarter 2024 Ernie's conference call. (Operator Instructions). I would like to turn the conference over to Ms. Amie D'Ambrosio. Ma'am, you may begin. Amie D’Ambrosio Welcome, ...

ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

OXIO, a leading Telecom-as-a-Service (TaaS) platform, today announced it has appointed Ricky Ramon as senior vice president of customer experience. Ramon, formerly assistant vice president of customer ...