The Dallas city manager said she hears a familiar refrain at community events when asked about how the public can weigh in with opinions on prioritizing city services.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Every three years, per federal guidelines, Augusta Health reaches out to community members and listens to the major health ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...