Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

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Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Cloud ERP solutions provider Acumatica announced several updates and enhancements for 2025 that align with the company's new ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

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Discover top-rated research paper writing services trusted by students. Comprehensive guide to reliable, high-quality ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

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Nearly 1,000 people sent comments to the group in charge of regulating Georgia’s energy. About 90% wanted change. About 44% ...

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SMEs in West Yorkshire are missing out on a boost in productivity thanks to a lack of knowledge in strategy development, ...