Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Most founder stories start with a Eureka moment—or that is what entrepreneurship folklore would have you believe. Ideas act ...

This partnership leverages Alvaria’s best-in-class compliant outbound technology and UJET’s innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking ...

Imagine you are looking for a cafe nearby, and one instantly grabs your attention with photos, reviews, and clear details.

As part of the 2025 CRN Channel Chiefs project, we asked the more than 550 channel executives that made the list to tell us ...

Employers say offering English classes help attract talent and screen for culture match, while advanced classes work as a retention tool.

Customer contact sector makes jobs, export revenue gains By Simnikiwe Mzekandaba, IT in government editorJohannesburg, 31 Jan 2025SA's global business services sector is on track to create 500 000 ...

With 77% of Grainger’s $16.7 billion revenue tied to digital sales, HVACR distributors must expand their digital capabilities to thrive in 2025 and beyond.

The UK telecoms regulator, Ofcom, has called on major ISPs - including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin ...

THE Social Network is a 2010 American biographical drama film adapted from Ben Mezrich’s 2009 book The Accidental Billionaires. The film portrays the founding of social networking website Facebook and ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.