With a proven track record as a trusted advisor and thought leader, Deepak brings a wealth of knowledge and leadership to Ushur. His extensive experience and strategic vision will be instrumental in ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...

Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with ...

Attendees can expect actionable strategies to drive customer contact success, with targeted sessions covering AI, analytics, and customer experience management. For over two decades CMSWire ...

Most founder stories start with a Eureka moment—or that is what entrepreneurship folklore would have you believe. Ideas act ...

This partnership leverages Alvaria’s best-in-class compliant outbound technology and UJET’s innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking ...

Imagine you are looking for a cafe nearby, and one instantly grabs your attention with photos, reviews, and clear details.

This means it is of utmost importance for your contact center to improve the FCR rates to build a solid, loyal customer base. Related, a better CSAT score improves contact center efficiency.

As part of the 2025 CRN Channel Chiefs project, we asked the more than 550 channel executives that made the list to tell us ...