A report highlighted that 44% of MSME respondents reported cost savings from AI adoption in their business units ...

Pay attention to where your competitors are showing up. Monitor their website and relevant Google searches for industry ...

The service provider landscape is in a state of constant flux influenced by factors like technological advancements, shifting ...

Creating a consistent customer experience across multiple locations or channels is crucial for business success. To shed ...

In the quarter, Palo Alto Networks hit $4.52 billion in annual recurring income, up 40% year-over-year, while remaining performance obligations, a metric that represents the total value of contracted ...

With aging assets, operational inefficiencies, and increasing customer demands, businesses need smart strategies that reduce ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

With her strong academic background in bioinformatics, fused with notable corporate achievements, she has skillfully ...

To address this issue, the company has outlined a comprehensive value-creation plan. This plan focuses on several key areas, ...

As banks continue investing in technology to boost productivity, they aren't losing sight of their call centers' human sides. Even as AI grows in importance, agents are more important than ever ...

Fulton County Government earns the 2024 NCSA All Star Service Organization of the Year award for outstanding customer service ...