The Dallas city manager said she hears a familiar refrain at community events when asked about how the public can weigh in with opinions on prioritizing city services.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Every three years, per federal guidelines, Augusta Health reaches out to community members and listens to the major health ...

The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account. The second table lists all the current accounts rated by ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that ... much for your feedback on { ...

surveys—with priority levels. High-priority insights are discussed in our weekly 30-minute stand-ups with representatives from product, marketing, and customer service. The key rule is that ...

and its survey shows that people who use Formstack save up to 18 hours a week. A stack of appealing features includes an easy drag-and-drop form builder, form templates, and integration options.

Companies can get consumer behavior data by interacting with customers and receiving survey answers ... element on a website that provides an answer to customer inquiries. Widgets are a form of ...

Getting Feedback from customers – more than anything else (and this includes strategy and data) – is what ultimately turns a product or service ... in the customer satisfaction survey response ...

TD Bank claims the bronze medal thanks to its lead in our customer-service survey. Clients gave it top marks across the board for the four customer-service attributes we asked them to judge (see ...

Measuring National Well-being (MNW) is about looking at “GDP and beyond” to measure what really matters to people. The MNW programme began in November 2010 with the aim to “develop and publish an ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...